About this notice

Greenwich Bank (“the Company”, “we”) values your personal data and is committed to protecting your privacy whenever you interact with us. Please read this notice to understand our policies, processes and procedures for processing your personal data.

This notice explains how Greenwich Bank processes your personal data, how you can update it, and how you can exercise your rights over the data you provide to us.

The personal data we collect

We collect personal data that you give us. For example, when you create an account, request information about our products, fill out a form, apply for a job or subscribe to our newsletters.

We may also collect some technical information automatically when you visit our website, such as your IP address and the pages you view. This helps us understand customer interests and improve our website.

When you visit our site, the pages you view and a short text file called a cookie are downloaded to your device. By using our website, you agree to our use of cookies in line with Greenwich Bank policies.

How and why we use your personal data

We may process your personal data to:

• Communicate with you, including sending marketing or promotional materials
• Give you information about our products and how we can serve you better
• Respond to your requests
• Process your application for employment with Greenwich Bank
• Fulfil our contractual obligations to you
• Comply with applicable laws

What constitutes your consent

Where we process personal data based on consent, we obtain the required consent when we collect the data. You consent to the processing of your personal data when you access our platforms or use our services, content, features, technologies or functions on our website or other digital platforms.

You can withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing based on consent given before it.

Who we share your personal data with

We respect your privacy and limit disclosure of your personal data to third parties.

We do not sell, give or trade any personal data we obtain from you to any third party for data mining or marketing purposes.

We may share your personal data with:

• Companies affiliated with Greenwich Bank and our service providers, subject to appropriate data security and protection measures
• Courts, government agencies and regulators or supervisors, where the law, court proceedings, litigation or requests from public and governmental agencies in or outside your place of residence require us to reveal it. We may also disclose information we believe is required or appropriate for law enforcement, national security or other matters of public concern
• External auditors
• Greenwich Bank staff
• Correspondent banks

Where we store your information

All personal information you provide to us is stored on our secure servers, in secure physical locations and, where applicable, on cloud infrastructure. We do this to give you seamless services, including ensuring business continuity. Data we collect from you may be transferred to or stored in cloud locations at globally accepted vendors’ data centres.

Whenever your information is transferred to other locations, we take all necessary steps to ensure it is handled securely and in line with this notice.

Security and retention of your personal data

Your personal data is kept private and we make every effort to keep it secure, including restricting access on a need-to-know basis. We require our staff and any third parties who work on our behalf to comply with appropriate security standards.

We process your personal data only for the minimum period necessary for the purposes in this notice, or as applicable laws require, until it is no longer needed or has no use. Once it is no longer required, we destroy it safely and securely.

Your rights

Greenwich Bank collects personal data only for the purposes identified in this notice, and cannot reuse it for another purpose that is incompatible with the original one. You can:

• Request and access the personal data we collect and store about you
• Withdraw consent at any time, for example to stop marketing or unsubscribe from newsletters
• Object to automated decision-making
• Request correction or modification of your personal data
• Request deletion of your personal data
• Be informed, and give consent, before your data is processed for a purpose other than the one it was collected for
• Request that we restrict the processing of your personal data
• Request information about any specific processing of your personal data

Changes to this notice

Technology and regulatory requirements change constantly, so we may update this notice from time to time. You can always find the most recent version on this site.

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